F&Q's

              How do I place an order?

Shopping is easy. Browse by product, add items to your basket and follow the prompts at checkout. 

Can I place an order by email?
No problem. Please email: sales@makemeavailable.com for help with completing your order.

How do I pay?

We accept all major cards including: Visa, Mastercard and American Express debit and credit card payments. If you would prefer to pay by bank transfer or cheque, please contact us.

Is it safe to shop at MAKEMEAVAILABLE.com?

Absolutely. We do not store or retain any of your financial details entered, during the payment process.

When and how will my order by delivered?

Subject to stock availability, all orders are dispatched as soon as the payment has been debited and cleared from your account. This means a UK delivery time of  3 - 5 working days when sent 2nd class via Royal Mail, and within 3 days via courier service myhermes.

For our international customers, please expect your order within 7 - 10 working days.

Due to COVID19 and the additional health and safety measures now in place, our deliveries are taking longer to reach you. 

Please be assured that we are working hard to get your orders to you as soon as we can. 

Thank you for your continued loyalty and patience under the current circumstances. 


          I've changed my mind and    
          would like to
cancel/exchange
          my order?     

You can cancel your order at any time before it is dispatched – usually 24 hours. In the event that it has already been dispatched, please return it to us in it's original condition and packaging, within 14 days for a full refund excluding delivery costs. UNLESS a product is faulty, please be aware that you are responsible for the cost of sending the item back including any additional delivery charges should you want a replacement.

What are the delivery costs?
Clicking on the shipping method at checkout will give you the correct delivery rate for your item(s) with:
FREE DELIVERY ON ALL ORDERS £75 AND OVER
International and EU customers are responsible for custom duty, clearance charges, port handing and/or delivery charges from the port of entry. Please contact sales@makemeavailable.com if you need further information.

I'd like to change my delivery address
That’s fine. Please ensure any changes to your delivery address are made as soon as possible by sending an email to: sales@makemeavailable.com or using the contact form.

What packaging will my order be shipped in?
We want to keep our carbon foot print to an absolute minimum, and will use cardboard packaging for our coffee mugs and other recyclable material wherever possible, whilst always ensuring that your order is securely shipped. Please dispose of responsibly.

Additional Information:All product descriptions and colours are given as accurately as possible. Please consider this when viewing items on your smart phone, tablet or computer screen.

 MAKEMEAVAILABLE.COM GIFT CARDS TERMS AND CONDITIONS

By using your Makemeavailable.com eGift card, you agree to be bound by the Terms and Conditions, so we recommend that you read them carefully. These Terms and Conditions will be governed by the law of your country/region of residence.

PURCHASING A eGIFT CARD

You can purchase eGift cards online at Makemeavailable.com ONLY. Once the transaction has been made a unique code will be sent to the email address provided at the time of ordering.

If you would like to purchase eGift cards in larger quantities for your employees, please contact sales@makemeavailable

REDEEMING A eGIFT CARD

You can use your eGift card online at Makemeavailable.com.  You cannot exchange your eGift card balance for cash or use the balance of the eGift card to purchase another eGift card.

All purchases made with eGift cards are subject to the acceptance of our Terms of Sale for online purchasing. You acknowledge that you have carefully read such Terms of Sale and agree to fully comply with them. Upon redemption, any unused balance will be carried over for future purchases and will not be redeemed or exchanged for cash.

EXPIRY

Your Makemeavailable.com eGift card has no expiry date.

VIEW BALANCE

If you would like to check your balance please get in touch with us at: sales@makemeavailable.com

MULTIPLE PAYMENT METHODS

The total order value for products purchased online with a eGift card includes (i) the price of the product(s), (ii) value-added tax where applicable and (iii) delivery charges where applicable. If the order total is more than the balance on your eGift card, the remaining sum must be paid for by another accepted payment method or another eGift card.

The eGift card balance will immediately be reduced following purchase.

REFUNDS FOR PURCHASES MADE WITH A eGIFT CARD

If you return a product originally purchased with a eGift card, any refund due to you will be returned to the eGift card used or to a new eGift card where the original eGift card cannot be located.

If you return a product originally purchased with multiple eGift cards, the total refund due will be returned to the most recently purchased eGift card.

If you return a product originally purchased with multiple payment methods, any refund due will first be refunded to the credit or debit card  used in the original transaction, up to the original amount due to that payment method.  The remaining balance of any refund will be transferred to the eGift card used or to a new eGift card where the original eGift card cannot be located.

CANCELLATION

You have the right to cancel your Makemeavailable.com eGift card within 14 working days of receipt provided that you have not used the eGift card. In case of cancellation, we will refund the amount of the eGift card to the original payment method used during ordering within 30 days of cancellation.

LOST OR STOLEN eGIFT CARDS

If it is lost or stolen, we cannot replace your Makemeavailable.com eGift card without proper proof of purchase.  Makemeavailable cannot be held responsible for any balance lost on a Makemeavailable.com eGift card as a result of theft or fraud. 

MAKEMEAVAILABLE CANCELLATION

Makemeavailable reserves the right to refuse, cancel or hold for review gift cards and orders where it is deemed necessary to do so, for example for suspected fraud, cards mistakenly issued in an incorrect denomination or for other violations of eGift card policies.

MAKEMEAVAILABLE B2B eGIFT Cards

If you have received an eGift card via your employer, please contact your administrator.